Terms & Conditions

These terms govern the use of biotence.com and the consultancy, sourcing research and procurement support services offered under the descriptor “Vietnam Sourcing Desk” by БИОТЕНС ЕООД, publicly branded BIOTENCE Ltd. (“BIOTENCE”, “we”).

The website presents services to business users. It contains no online shop, shopping cart, card checkout, cash-on-delivery option or user account, and no service can be purchased through it.

The commercial process is: enquiry, discussion, agreed written scope, invoice, payment. Submitting an enquiry through the website or by email is a request for a conversation. It is not an order, not an acceptance and does not create a paid service contract.

A service contract arises only when a written scope of work — including deliverables, timeline and fees — is agreed by both parties and the corresponding invoice is issued.

Our services consist of research, analysis, supplier identification and qualification, commercial comparison, negotiation support and coordination of third-party providers. Deliverables are documents, recommendations and coordination work, not goods.

We do not manufacture, do not own factories, do not sell products and are not a party to any purchase contract you conclude with a supplier.

We do not guarantee supplier performance, product quality, price levels, cost savings, delivery dates or commercial outcomes. Findings describe evidence available at the time of the work and are labelled as verified or unverified accordingly.

Desk-based due diligence is not a physical inspection or audit. Physical inspection, audit and laboratory testing are performed by third parties, arranged separately and quoted separately.

You agree to provide accurate product, volume and commercial information, to hold the rights necessary to share any specification, drawing or artwork you send us, and to make your own final commercial decisions.

Fees are those stated in the agreed scope. Founding Client rates apply to the first 10 clients. Invoices are payable by bank transfer within the period stated on the invoice. We do not process card payments and do not accept cash on delivery.

Research fees are earned when the work is performed, including where the recommendation is not to proceed.

Each party keeps the other's commercially sensitive information confidential. Deliverables are provided for your internal business use; ownership of our methodology, templates and know-how remains with us.

To the extent permitted by applicable law, our aggregate liability arising from an engagement is limited to the fees paid for that engagement, and we are not liable for indirect or consequential loss, lost profit or loss arising from a supplier's acts or omissions.

Nothing in these terms limits liability that cannot be limited under Bulgarian or applicable European Union law.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, armed conflict, epidemics, strikes, sanctions, export restrictions, port or carrier disruption, or failures of public infrastructure or communications networks. Affected timelines are extended by the duration of the event.

These terms are governed by Bulgarian law and, where applicable, European Union law. The parties will attempt to resolve disputes in good faith before turning to the competent Bulgarian courts.

Supervisory authorities in Bulgaria include the Commission for Personal Data Protection (data protection matters) and the Commission for Consumer Protection.

We may update these terms as the service develops. The version published at the time a scope is agreed applies to that engagement.